Refund policy

Nativula - Return & Refund Policy

At Nativula, we are committed to providing you with high-quality products and a seamless shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you with a clear and straightforward return process.

1. 14-Day Return Eligibility

We offer a 14-day return period starting from the date you receive your package. To be eligible for a return, your request must fall under one of the following criteria:

  • Defective or Damaged Items: Goods that arrived damaged, defective, or with missing components.
  • Incorrect Items Delivered: Products received that do not match your original order details or description.
  • Personal Reasons (Change of Mind): Items must be completely unused, unwashed, in their original packaging, and in resaleable condition with all tags intact.
    Note: For hygiene and safety reasons, personal care products, intimate apparel, or perishable goods cannot be returned unless they arrive defective.

2. How to Request a Return

To initiate a return, please follow these simple steps before sending any items back:

  • Send an email to service@nativula.com with the subject line: "Return Request - Order #XXXXX".
  • Include your full name, order number, a brief explanation of the issue, and clear photos/videos if the request involves damaged or wrong items.
  • Our customer support team will review your application within 24 to 48 business hours and provide explicit return instructions and authorization if approved.

3. Shipping Costs & Refund Authorization

  • Seller Responsibility: If the return is due to an error on our part (damaged, defective, or incorrect merchandise), Nativula will cover the return shipping costs or issue a free replacement.
  • Buyer Responsibility: If the return is requested due to personal preference or change of mind, the customer is responsible for return shipping expenses. Original shipping fees incurred at checkout are non-refundable.

4. Inspection & Processing

Once your returned package is received and inspected at our facility, we will send you an email notification confirming receipt and status of your refund. Approved refunds will be automatically credited back to your original payment method within 3 to 7 business days.

5. Restocking & Unauthorized Returns

Please do not ship packages back without prior written authorization from our support team. Unidentified or unauthorized returns may be refused. Return requests submitted after the 14-day window, or items returned showing signs of wear and tear, may be rejected or subject to a 30% restocking fee.

6. Contact Us

If you have any further questions regarding our return procedures or need help with an ongoing order, please reach out to us:

  • Brand Name: Nativula
  • Customer Support Email: service@nativula.com
  • Response Time: 24 – 48 Business Hours