Shipping policy

Nativula - Shipping & Delivery Policy

1. Order Processing Time

All orders are processed and prepared for dispatch within 1 to 3 business days following payment authorization (excluding weekends and official holidays). Once your order is shipped, a confirmation email containing your tracking information will be sent directly to your inbox.

2. Shipping Destinations

We provide international shipping services across multiple countries and regions worldwide. During checkout, our system will automatically evaluate your delivery address and present the available shipping options.

3. Shipping Rates & Delivery Options

We offer transparent flat-rate shipping choices to meet your needs:

  • Standard Shipping ($5.99): A cost-effective delivery method fulfilled through our standard logistics network.
    Estimated Delivery Time: 15 to 25 business days.
  • Express Shipping ($15.99): A priority logistics service designed for customers who require expedited delivery.
    Estimated Delivery Time: Expedited processing and faster transit time.
  • Free Shipping Offer: Standard shipping fees are automatically waived for orders with a subtotal of $39.99 or more (excluding taxes and discounts). Please note that this promotion applies strictly to Standard Shipping; Express Shipping remains subject to the standard $15.99 fee.

4. Delivery Timelines & Operational Factors

Please note that estimated delivery windows may be affected by external operational factors beyond our direct control, including:

  • Destination distance and local postal carrier efficiency
  • Customs clearance procedures and regulatory inspections
  • Unforeseen carrier disruptions or peak seasonal shipping surges

While precise arrival dates cannot be guaranteed, you can monitor your shipment's real-time progress using the tracking link provided in your dispatch email.

5. Customs Duties & Address Verification

For international shipments, please keep the following guidelines in mind:

  • Duties & Taxes: Recipients are responsible for any applicable import duties, taxes, VAT, or clearance fees levied by local customs authorities.
  • Address Accuracy: Please ensure your delivery address is accurate, complete, and includes a valid contact phone number. Additional shipping charges may apply if a reshipment is required due to incorrect address submission.

6. Handling Shipping Issues

If you encounter any of the following delivery issues, please notify our support desk right away:

  • Your package has not arrived within the reasonable timeframe following shipment confirmation.
  • The package arrives showing visible physical damage incurred during transit.
  • The items delivered do not match your original purchase details.

Please email us at service@nativula.com with your Order Number and relevant photos/details so we can investigate and resolve the matter quickly.

7. Policy Amendments

Nativula reserves the right to modify or update this Shipping & Delivery Policy at any time. Any revisions will take effect immediately upon being posted on this website.

Thank you for choosing Nativula!