Service policy
Nativula - Customer Terms of Use
1. Overview & Acceptance
Welcome to Nativula. By browsing our website or purchasing products from our store, you consent to be governed by the following Terms of Use ("Terms"). These guidelines establish the legal framework for your shopping experience and transactions on our platform.
2. User Qualifications & Account Integrity
Purchases on Nativula are strictly reserved for individuals who are 18 years of age or older (or the legal age of majority in their region). You agree to provide current, complete, and authentic contact and shipping information for all orders. You are solely responsible for maintaining the confidentiality of your account credentials. If you detect any suspicious activity under your profile, please inform us immediately at service@nativula.com.
3. Product Information & Order Confirmation
We strive to present product specs, imagery, and pricing as accurately as possible. However, slight variations in color or packaging may occur. A submitted order represents an offer to purchase. We retain the right to limit, modify, or refuse any order due to stock limits, pricing corrections, or risk-prevention flags. If an order is canceled after payment clearance, a full refund will be issued promptly to the original payment channel.
4. Pricing & Payment Security
All displayed prices are quoted in USD unless specified otherwise. Nativula reserves the right to adjust product prices or promotional offers at any time without prior announcement. All transactions are handled through encrypted payment gateways. In the event of billing inquiries or payment discrepancies, please reach out to our team first at service@nativula.com so we can resolve the issue directly with you.
5. Operational Rules & Customer Conduct
Customers agree to use our store exclusively for legitimate personal shopping. You must not attempt to compromise website functionality, upload harmful scripts, or engage in improper ordering practices. Any request for returns or exchanges will be governed by our official Return & Refund Policy, requiring items to be returned in their original, unused state.
6. Protection of Proprietary Assets
All content hosted on this site—including product images, brand graphics, descriptions, and site code—is the exclusive property of Nativula. Unauthorized copying, distribution, or commercial exploitation of any site material without explicit written consent is strictly prohibited.
7. Liability Limitations
Nativula shall not be held liable for indirect damages, carrier delivery delays, or issues arising from improper handling or misuse of products. Our total liability for any order-related claim will not exceed the purchase price paid for the specific item in question.
8. Policy Modifications & Applicable Law
These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.
9. Merchant & Support Details
If you have questions regarding these Terms or need order assistance, please contact our support desk:
- Brand Name: Nativula
- Customer Care Email: service@nativula.com
- Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)